Kaminer Haislip
Online Shop Policies

 

All objects are designed and hand crafted by Kaminer Haislip. Kaminer fabricates all of her objects and jewelry from silver sheet and wire and there is no casting of multiples. Each piece is individually hand made and unique, so there may be some variation.

Payment

Kaminer Haislip offers secure credit card acceptance for online Shop purchases and accepts all major credit cards. Your credit card will be charged the full amount when item is purchased.

Return Policy

If you are not pleased with your purchase, then email info@kaminerhaislip.com within three days of receipt of your object to arrange for its return. You may request either an exchange or a refund of the purchase price, excluding shipping fees. Returns or exchanges on items in condition sent, unworn and undamaged in original packaging are accepted within ten business days of the delivery confirmation date. You must have a receipt or proof of purchase to submit along with item.

Once your item is received, we will inspect it and notify you of the status of your refund after inspection is complete. If your return is approved, we will issue you a refund back to your original method of payment. You should expect to see the credit within 5-7 business days from the date the refund is issued, depending on your card issuer’s policies.

All shipping costs are the responsibility of the buyer. Shipping costs are only reimbursed if the return is a result of our error (you received the wrong item). Otherwise, refund amount excludes all shipping charges.

For return shipping, ship the object in a sturdy box (not an envelope) and insure it for its purchase price. We are not responsible for lost or damaged merchandise in return shipping.

Made to Order or Custom Orders are final and returns, exchanges, or refunds will not be accepted unless item is damaged upon receipt. All objects customized with hand engraving are non-refundable unless engraving is incorrect or item is damaged upon receipt.

Shipping Policy

Kaminer Haislip ships all objects and jewelry through UPS and you will receive email tracking notifications from UPS.  We are unable to ship to PO Box addresses. We also offer free local delivery within Charleston city limits.

For international shipping, email info@kaminerhaislip.com for pricing and options. Kaminer Haislip is not responsible for any duties, taxes, or import fees.

Once your order is placed, in stock items will ship within three to five business days. Made to Order or Custom Orders will be shipped within four weeks of purchase date.

If the piece is damaged in shipping, it must be handled through UPS with an insurance claim. Always be sure to retain all original packaging if a claim is to be made, because the shipping agent will request to examine it. Insurance is included in the shipping of all items.

Gifts

Kaminer Haislip’s handcrafted objects come with a grey dust bag in a white box.  Each jewelry item comes either in a grey dust bag with white box or black jewelry box.

We are happy to ship to another address if you request it at the time of your order.

Gift wrapping with a personalized card is available at no extra cost. Please include those details in the additional comment box with your order, such as type of gift (baby, wedding, birthday, etc), name of recipient, and content of message for card.

Gift recipients are welcome to a nonrefundable merchandise credit within one month of receiving gift unless object has been personalized with hand engraving. Please carefully follow the rules for all return merchandise and be certain to include not only your personal information for future shipment, but the name of the person who gave it to you so that you will be guaranteed the correct credit amount originally purchased for you.

Sales Tax

Kaminer Haislip collects 9% Charleston, SC sales tax for all South Carolina residents.

Warranty

Kaminer Haislip guarantees her craftsmanship and materials are of the highest quality. If you have an issue with an object or piece of jewelry, then email info@kaminerhaislip.com immediately.

For repairs, email info@kaminerhaislip.com to arrange shipping or delivering your item to us. Repair, materials, and labor charges may apply. All shipping fees are the responsibility of the buyer. Kaminer Haislip does not cover damage caused by normal wear, neglect, misuse, incorrect cleaning or polishing, or accidents.

Functional objects are meant to be used and jewelry is meant to be worn, but how you handle, store, clean, and take care of those items will directly effect their longevity.

If you have lost an earring and need a replacement mate, email info@kaminerhaislip.com. Kaminer will make you another one and the fee will be half of the amount of the pair. All shipping fees are the responsibility of the buyer.